I have purchased a MedEntry package but I am unable to access the resources on the online platform.
This can occasionally occur due to a failure of communication between the MedEntry shop and our payment gateway (Eway), usually because the purchase process took too long and ‘timed out’. To rectify this issue, please:
Confirm that payment has left your account and ideally take a screenshot of the transaction.
Email MedEntry email@example.com (ideally with a screenshot of the transaction) informing us that you have purchased but are unable to access the resources. Please include which package and add-ons you were trying to purchase. *
MedEntry will rectify the issue and provide you with access to your resources.
* If possible, please also include in your email what operating system you were using (eg. Windows or Mac), which browser, and whether you were using a desktop or mobile device. This will help our IT team investigate the issue further.