When can I get access to materials and the ability to book various sessions such as workshop, weekly classes etc?
If paying by credit card, and if the transaction is successful (99% of them are), you will get immediate access. Failed transactions are usually due to delays in entering credit card details.
If paying by credit card, and if the transaction is NOT successful, please email us (with as much detail as possible) and you will get access within one business day (if the payment has been received by MedEntry). If this happens during the weekend/public holidays, please do NOT expect the matter to be resolved until the next business day. We realise you think your matter is urgent, but just as you prefer not to be working during holidays, so do our staff. We only have skeleton "After-Hours Support" for basic needs, not for dealing with complex issues such as failed transactions.
If paying by credit card, and if the transaction is NOT successful, and if you want immediate access, another option is to try again with another credit card. If we receive the payment twice, one of them will be refunded back to your credit card. If you choose this option, please send us an email requesting refund for one of the payments.
If paying by Electronic Funds Transfer, and you have sent an email that you have done this, you should have access on the next business day.
Please note that bookings for weekly classes/workshops/Interview training sessions etc close two business days prior, as IT staff will have to send relevant information to enrolled students. So please do not expect action outside business hours.