When you first register with MedEntry, an email will be sent to the email address you have registered with which contains a username and password.
If you click ‘Forgot username/password’ and have not received an email, please first ensure you are checking the right email inbox (i.e. the email address you used to register with MedEntry) and also check your Junk or Spam folder.
If you still have not received the email, it is usually a result of one of the following two issues:
* Please note: we strongly advise against using a hotmail.com, outlook.com, yahoo.com or qq.com email address when registering with MedEntry, as these mail services do not guarantee delivery of emails to your mailbox. We recommend using a mail service such as Gmail instead. You can change your registered email address once you are able to log into your account.
If you have registered but not made a purchase
If you have registered with MedEntry but not yet purchased a product, please register again with a different email address (we advise using Gmail if possible). Please also email us and let us know the old email address, so we can remove it from our system.
If you have registered and made a purchase
If you have made a purchase and are unable to login and access your resources, please email us and let us know the email address that you have had problems with. If possible, please also provide an alternate email address. We will be able to check that the registered email address is valid and create a replacement password for you.